Shipping Details
We want you to receive your SproutJewel pieces as quickly and smoothly as possible. Here's everything you need to know about our shipping process.
Processing Time
All orders are processed within 1-2 business days. During peak seasons or promotional periods, processing may take up to 3 business days. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
- Standard Shipping (Free over $75): 5-10 business days
- Express Shipping ($15): 3-5 business days
- Priority Shipping ($25): 1-3 business days
International Shipping
We ship to over 50 countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times for international orders vary by location, typically ranging from 7-21 business days.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on our website or through the carrier's tracking system.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.
Questions?
If you have any questions about shipping, please contact us. We're here to help!